Play Club Casino
Online casinos are as different as the people who visit them. Thus, some Internet casinos offer a very wide range of products to meet the needs of as many customers as possible. Others, on the other hand, are strongly specialized in a certain taste. The casino presented here is clearly a provider with a clear focus on game selection, live dealer area and the bonus offer. What this means exactly, I would like to describe to you in more detail in the Play Club Test. Then you can decide for yourself whether the casino suits you. I will also take a look at the software, which guarantees the highest possible security and functionality. I also took a close look at the company and customer service in my Play Club experience.
This test is the first part of my detailed field report. You can find detailed information about the provider on my subpages. These deal with the mobile web app, the bonuses and other special offers for regular customers, the live casino and the terms and conditions. You will also learn more about the many available payment options on the bonus page, which I will not discuss further on this page.
Play Club Casino Promotion
Up To $/€/£200 Bonus + 100 Spins
My Play Club experience with the game offer
From the broad masses, a casino today still stands out best by its range of games. After all, every player has different tastes and is therefore interested in different games. Which these are in detail, I will introduce in the following sections. At the same time, I will also give an outlook on the live dealer games, the mobile app, the payout odds and the betting limits.
The range of games in absolute numbers
You will find over 200 casino games in the Play Club. That should be enough for a few hours of entertainment. As you are used to from other Internet casinos, the slot machine games with 130 titles clearly predominate in the selection. So you can find NetEnts hits like “Starburst”, “Gonzo’s Quest” and “Guns N’ Roses” (EGR Game of the Year 2016) next to Microgaming’s long runners-up “Break Da Bank Again” and “Thunderstruck II”. There are also slot machines from Play’n GO, Amaya and Elk Studios to discover. Regular new releases are also ensured by the large number of providers.
If you add the two numbers above, you can already see that there cannot be many table games left. And indeed, you can count the games and their variants on two hands. Roulette comes in four and Blackjack in only two versions. The variants somewhat optimistically referred to as “poker” in the table are also more of a mixture of casino poker and scratch cards. There are also only two Video Poker games in the assortment. Who attaches importance to many table games, should perhaps choose another candidate from the large list of my recommendable online casinos in Europe.
The great Live Casino of the provider
The lack of table games is at least partly compensated by the excellent live casino. Evolution Gaming, the leader in live stream gaming, contributes roulette, baccarat and blackjack at various tables. The highlights are the Immersive Roulette and the Control Squeeze Baccarat. The former uses changing camera perspectives and slow motion to show the game of the wheel like never before, while the latter offers an interactive function unique to live dealer games. You can even use the mouse cursor to slowly reveal the cards. This special way of increasing tension is called squeezing in Baccarat. Usually Evolution Gaming also offers some Casino Poker variations. However, Play Club has not yet included these in its selection. As soon as they do, to make up for the missing virtual card games even better, you will find out here and on my Play Club Live Casino page.
Which games can you play on the road?
You can find about 70 games in the Play Club app. Over 60 of these games are slots. I think that says it all. You can use these games in the so-called web app by simply going to the provider’s site with your mobile device’s browser. There you can immediately start the games without downloading them. An Android or iOS app for download is not offered. You can find more details about the mobile casino of the provider tested here on my separate page. At the time of this test there was a live casino menu, but I could only discover a lonely virtual Blackjack Gold variant there. Since Evolution Gamings streams are usually available on mobile devices, this may have been a bug that has been fixed as you read these lines. Otherwise, you can look for alternatives on my page with the best live casino providers.
Overview of the stakes and table limits
As for the limits, I can say that they are absolutely suitable for beginners and players with a small budget. In the two table games Blackjack and Roulette you can start a game round with 0,25€ each. With a maximum of 500€ in Roulette and 100€ in Blackjack, however, this provider offers much lower maximum bets than other casinos. Real High Roller should take here therefore perhaps distance.
With the slots and scratch cards the thing looks already differently. The good thing for beginners and gamblers with a small credit balance is that there are also very low entry limits here, depending on the slot and the desired number of paylines. The game starts as low as 0.01€. Unlike the table and card games, the maximum bets per spin are absolutely within the range of the competition. Who likes can bet up to 250€.
Overview of the payout odds
The payouts provide information about two things. Firstly, they serve to provide transparency, as they show what percentage of the stakes the online casino retains as a house advantage, and secondly, the values confirmed by an independent authority can prove the fairness of the games. This is particularly clear in the case of table and card games, whose results and payouts, unlike those of slots, must correspond to their real-life counterparts. So if you look at the results of the last tests, it becomes clear that e.g. the roulette game with rates between 93.50% and 97.50% are within the statistical probabilities. This also applies to the very high Blackjack payout rates. With values between 99.51% and 99.53% they are within the range of the expected payout rates.
For slots, payouts are determined by the game developers. You can find the theoretical RTP value (RTP: “Return to Player” – payout rate) in the game instructions of the machines. The actual value should then correspond to this value on average. The last checks showed fluctuations of between 93% and 96% for all slot machines combined. The range of rates can be explained, for example, by some high main prizes that happen to fall within a month or then stay away for a while. Overall, however, they are comparable to other casino providers and are within the range of what can be theoretically expected. Higher RTP can be found with younger providers like the Cashi Mashi Casino.
The software and website presented in detail
The casino software is provided “turnkey” platform by NeoGames. This means that Play Club, as a customer, only needs to select options such as the game package, bonuses and promotions. The flexible software allows the integration of games from different developers. A download of the software is not offered. Instead, you can simply start the games directly in your browser and use all other functions without any problems.
The website is modern and clearly arranged. So you feel comfortable immediately and both experienced casino visitors and beginners find their way intuitively. Of course it helps that the software is available in many languages. The most important for the market in this country are of course German and English. I do not want to conceal, however, that the spelling and grammar of the pages is sometimes a little bumpy. If you have any questions, it is best to contact customer service directly before any unnecessary misunderstandings occur.
I find the rule a bit strange that you are only allowed to play 250 free rounds in practice mode. If you want to test games for free afterwards, you have to transfer at least 10€ to your player account. That you have to pay. To play with play money, I have not yet found out. This will certainly discourage beginners among you who profit most from this demo mode.
Customer service and company details
The company that operates the Play Club Casino is called Aspire Global International LTD and is located on the beautiful Mediterranean island of Malta. The company is closely related to Aragon International Ltd. Aragon operates the Karamba Casino, which also runs on the NeoGames platform.
Company info: More about Aspire Global International LTD
Aspire Global International LTD holds the Maltese gaming license. Due to regulation in an EU member state, customers can visit Germany. The license is also subject to strict requirements with regard to the serious handling of player funds and data protection. Your personal data and the transactions to and from the casino are protected by the latest 128-bit encryption methods. Responsible for this is, among others, the renowned software security company Comodo. The website also has the certificates of the world’s largest webhoster GoDaddy. The fairness of the players and the reliability of the random number generator is regularly confirmed by the Australian experts at iTech Labs. Several billion game rounds have been simulated by these independent experts. Irregularities would inevitably be discovered.
The issue of gambling addiction is also being actively addressed. There is a constant exchange with the partner organizations GamCare and Gamblers Anonymous. There are several options that allow you to let the casino control your gaming behavior. These include so-called reality checks, weekly and daily deposit limits and, of course, the possibility of activity restrictions or even self-locking.
How you can contact customer service
The friendly German-speaking customer service is available daily between 8 am and 1 am. You have four different ways to contact them. You can call the hotline, write an email, send a fax or use the live chat. The latter is my personally preferred method, but in the test all options have proven themselves. So you will be helped competently in any case.
The allocation of bonus points explained
The provider has not yet been able to win any prizes or awards itself. However, as mentioned above, it cooperates with very well-known game developers and the best live casino provider. Together, these companies and their games have won so many awards that I can award one point for the Play Club in the category Awards with a clear conscience. The promotion program for regular customers is absolutely on the level and does not have to fear the comparison with other internet casinos. Together with the extensive loyalty point program, players will always be able to collect lucrative rewards. Therefore, in these two categories together there are 3 points from me.
I’m not a big scratchcard fan, but that doesn’t mean you have to agree with me. The size of the selection is impressive in any case. In combination with the great Live Dealer games and games like “Guns ‘N Roses” and “Spinata Grande”, which were each awarded “Game of the Year” at the EGR Awards, one can surely speak of a special offer. So one point goes to the Play Casino here. However, I have not noticed any reason why I could give the casino a point for additional offers. But I think that the total of 5 bonus points give a good impression in my Play Club evaluation that this provider is a solid choice for visitors.
Conclusion of my Play Club experience: Specialist for scratch cards with great slots
I mentioned at the beginning that the Play Club Casino revealed three clear strengths in this test. Anyone who has now read through my experiences knows that I meant the many scratch cards, the great slot machines and the live casino. With the already large selection of scratch cards there is nothing to complain about. So if you like it you are in the right place. Also with the slots offer I am basically very satisfied. Who unites so many different developers, should not only have a jackpot slot machine in the offer. I actually expect at least NetEnts Mega Fortune or Microgamings Mega Moolah with their million-dollar main prizes in the assortment, since the casino tested here actually has games from both software companies in its program. Even with the great live casino is still potential for increase. According to my Play Club experience, not all streams produced by Evolution Gaming can be found in the Play Club. And unfortunately I could not play the Live Dealer games in the Mobile Casino in the test. How you feel about the small selection of table games, you have to decide for yourself.
To be honest, I’m betting on the future of this casino. With the good software behind it and the already existing cooperation with the many developers, the course is set for a really great casino with a wide selection. Already now there is a steady stream of new releases, which regularly expand the offer. If you then also iron out the small weaknesses such as the somewhat bumpy German translations, then the Play Club Casino has what it takes to become one of the really big providers.
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