Players are always a bit skeptical at the beginning – especially when they discover new casinos. In the end, it’s not just about the fun of the game; the player wants to be sure that the provider he has chosen in the end is reputable. Hello Casino can definitely convince here. The provider is registered and licensed with the Government of Curacao. Even though the overseas gambling licenses are not so popular, there are still no indications, so that the suspicion could arise that the provider would rip off the players.
Finally, Hello Casino is also under investigation by the British Gambling Commission. In the end – at least in terms of security – there is no reason why the player should decide against Hello Casino. The privacy and security guidelines are also clear: Hello Casino does not pass on data to third parties and also supports users at risk of gambling addiction. The provider cooperates with Game Care and Gamblers Anonymous.
Web presence and usability
The user interface enables intuitive operation. All menu items and buttons are self-explanatory. The contents are available in German, Swedish, English, Finnish and Norwegian. However, there are some areas, such as the terms and conditions, which are currently only available in English. The provider uses a combination of bright colours and dark background. Unfortunately, this mixture looks a bit garish; in some areas the writing is very difficult to read.
The platform is well structured, so that beginners and professionals do not have to overcome any major challenges. The provider mainly relies on games from the developers NYX or NetEnt.
Players have 254 games from 16 software providers at their disposal. The games are divided into different categories – there is Oasis Poker, Blackjack, Roulette or even classic table games and the popular Live Casino. Of course, players will also find video slots – such as Dolphin Gold, Twin Spin or even the Football Champions Cup slot. Classic slots – such as Super Nudge 6000, Joker 8000 and Lucky 8 Line – are also available.
The Hello Casino is, as the name suggests, a pure online casino – there are therefore no sports bets and no poker games.
Limits and payout rate
The player can move the slots with just a few cents – note that there are no limits on how much you can win. Hello Casino appeals to cautious players and also to high rollers.
A small disadvantage: Hello Casino does not have the payout quota checked by a neutral institution – the player must therefore trust the information provided directly by the provider.
Bonus and ongoing promotions
New users can look forward to an attractive welcome package. The betting bonus for the very first deposit is particularly interesting – the user can look forward to a 100 percent bonus (maximum 100 euros). Furthermore, there are 50 free spins for Twin Spin. Please note that the bonus is only granted if the player does not deposit via Skrill or Neteller. A payout is only possible after the bonus amount has been wagered 35 times. The player has 30 days.
However, Hello Casino does not only appeal to new users – there is also a separate VIP program for existing customers. If the user fulfills certain requirements, he/she is accepted into the VIP program and can look forward to bonus-plus or cashback promotions.
Customer service, deposits and withdrawals
It is an advantage that the provider provides several ways of contact – for example, contact can be established via e-mail, live chat, telephone, Skype and also via social networks. If you have a question that needs to be answered as quickly as possible, you will certainly be delighted. E-mails are answered within one day. A problem is sometimes the fact that customers who do not yet have an account can hardly contact the employees so that they can clarify any questions in advance. On the one hand there is the live chat, on the other hand an e-mail address is available. The Skype Name and telephone number are only transmitted after registration.
The Hello Casino offers several deposit and withdrawal options. The following deposit options can be used: Sofortüberweisung, Dotpay, Bankwire, PaysafeCard, Neteller, Visa, Giropay, Trustly, Mastercard and Skrill. Please note that the same method is used for withdrawals as for deposits. The crediting takes place relatively promptly. Hello Casino does not charge any fees. A payout is possible from a sum of 20£. Please note that the payout takes 24 to a maximum of 48 hours.
Hello Casino Promotion
1. This offer is valid to new players only.
2. A minimum deposit of £10 is required. The minimum withdrawal from your cash funds is £10.
3. This offer is only available to customers residing in the United Kingdom.
4. This offer gives you the following bonuses over your first three deposits:
– 1st deposit: 100% up to £100 + 25 spins on Gonzo’s Quest or Twin Spin Delux.
– 2nd deposit: 50% up to £250.
– 3rd deposit: 50% up to £150 + 25 spins on Asgardian Stones or Bloodsuckers 2.
5. There are wagering requirements for you to turn these bonus funds into cash funds. This is 35x the value of: your original cash deposit + the bonus funds.
6. The maximum bet for any of your bonus funds is limited to £5. Should you bet higher than this using your bonus funds, you revoke such bonus funds and they shall be removed from your account.
7. Any unused (i.e. not wagered) bonus funds within 30 days or they will be removed from your account.
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